Technical Support
Troubleshooting
Troubleshooting
SPD15MW
Some or all of my pictures do not show up on my frame
The SP15MW digital picture frame will display photos that are saved in the jpeg format only. This is the default format for nearly all digital cameras. Make sure your camera is not set to save pictures in another format, such as RAW or TIFF.
Our OptiPix™ software is designed to eliminate incompatibilities, optimize the size of your pictures, and automatically rotate your vertical photos if your camera has an orientation sensor. Click here to download OptiPix™ software.
My computer does not recognize my frame when it is connected.
Try plugging the frame into another USB port.
Make sure the power switch is on and there is a memory card in one of the card slots.
My frame will not turn on.
• Is the AC adapter fully plugged into a working outlet?
• Is the AC adapter fully plugged into the frame?
• Is the power switch on the side of the frame in the On position?
• If the frame was turned off using the Power button on the remote control, press the power button again, or turn the frame’s switch off and then on again.
Still not working? Click here to go to our Returns page.
My frame’s screen is very dark or blank.
• Make sure the AC adapter is properly plugged into a working electrical outlet and that the other end of the cord is fully inserted in the frame’s power receptacle, located just below the switch.
• Make sure the switch is in the On position.
• With no memory card in the frame, you should be able to read the words “Please insert card”.
• If nothing can be seen, or only a dark, faint image is visible, your frame may need to be repaired or replaced.
Click here to go to our Returns page.
How can I use my frame to play music?
Your digital picture frame is capable of playing MP3 audio files through its built-in speakers or connected external speakers. Simply copy your MP3 files onto the memory card or USB device you plan to use. By default, the frame will play all MP3 files as background music when a slideshow is displayed. This can be configured in the Setup menu. The frame can also be used to play MP3 files without displaying pictures. From the main menu, select Music.
How can I resize my pictures for this frame?
Smartparts, Inc. offers a program called OptiPix™ which will optimize your photos for use on your digital picture frame. OptiPix™, available for download here, will create perfectly sized copies of your original photos, and automatically rotate your vertical images if your camera has an orientation sensor.
How can I play a video file?
This frame will display AVI format videos of 320x240 pixels at 15 frames per second. Files with higher resolution or higher frame rates might not be displayed. If your memory card contains AVI format videos, enter the Video Folder to display them. Select the file you want to view and press Enter to start. The Pause/Play and Stop buttons can also be used, along with the volume controls.
Some or all of my pictures do not show up on my frame
The SP15MW digital picture frame will display photos that are saved in the jpeg format only. This is the default format for nearly all digital cameras. Make sure your camera is not set to save pictures in another format, such as RAW or TIFF.
Our OptiPix™ software is designed to eliminate incompatibilities, optimize the size of your pictures, and automatically rotate your vertical photos if your camera has an orientation sensor. Click here to download OptiPix™ software.
My computer does not recognize my frame when it is connected.
Try plugging the frame into another USB port.
Make sure the power switch is on and there is a memory card in one of the card slots.
My frame will not turn on.
• Is the AC adapter fully plugged into a working outlet?
• Is the AC adapter fully plugged into the frame?
• Is the power switch on the side of the frame in the On position?
• If the frame was turned off using the Power button on the remote control, press the power button again, or turn the frame’s switch off and then on again.
Still not working? Click here to go to our Returns page.
My frame’s screen is very dark or blank.
• Make sure the AC adapter is properly plugged into a working electrical outlet and that the other end of the cord is fully inserted in the frame’s power receptacle, located just below the switch.
• Make sure the switch is in the On position.
• With no memory card in the frame, you should be able to read the words “Please insert card”.
• If nothing can be seen, or only a dark, faint image is visible, your frame may need to be repaired or replaced.
Click here to go to our Returns page.
How can I use my frame to play music?
Your digital picture frame is capable of playing MP3 audio files through its built-in speakers or connected external speakers. Simply copy your MP3 files onto the memory card or USB device you plan to use. By default, the frame will play all MP3 files as background music when a slideshow is displayed. This can be configured in the Setup menu. The frame can also be used to play MP3 files without displaying pictures. From the main menu, select Music.
How can I resize my pictures for this frame?
Smartparts, Inc. offers a program called OptiPix™ which will optimize your photos for use on your digital picture frame. OptiPix™, available for download here, will create perfectly sized copies of your original photos, and automatically rotate your vertical images if your camera has an orientation sensor.
How can I play a video file?
This frame will display AVI format videos of 320x240 pixels at 15 frames per second. Files with higher resolution or higher frame rates might not be displayed. If your memory card contains AVI format videos, enter the Video Folder to display them. Select the file you want to view and press Enter to start. The Pause/Play and Stop buttons can also be used, along with the volume controls.